Accessibility Statement
Accessibility Statement
At Oil Pal, we believe everyone deserves a smooth, barrier-free experience on our website — regardless of ability, disability, or the device and technology you use to browse. We're committed to making oil-pal.com as welcoming and usable as possible for all of our customers. Accessibility is not something we check off once and forget; it's an ongoing practice that we take seriously and actively work to improve over time.
Our Commitment
Oil Pal strives to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards — the widely recognized benchmark for web accessibility. Our site is built on Squarespace, which provides a solid, accessibility-conscious foundation. On top of that, we take care to ensure that every piece of content we create and add to the site — from product descriptions to images — is as accessible as we can make it.
What We're Doing
Here are some of the concrete steps we take to make oil-pal.com more accessible:
Using sufficient color contrast between text and background to ensure readability
Writing descriptive alt text for all product images, so screen reader users receive meaningful context
Ensuring all interactive elements — buttons, links, and forms — are fully keyboard-navigable
Using clear, legible fonts and scalable text sizes that respond to browser zoom settings
Structuring content with proper heading hierarchy so screen readers and assistive tools can navigate pages efficiently
Keeping our language simple and easy to understand — no unnecessary jargon
Testing site functionality across modern browsers and assistive technologies on an ongoing basis
Known Limitations
We want to be honest with you: because our site runs on Squarespace, some aspects of the platform's underlying code and structure are outside our direct control. We work within the tools available to us, and we do our best to make the most of them.
We're aware this may occasionally result in limitations we can't fully resolve on our own. We take that seriously, and we'll continue to push for improvements as our platform evolves. If you run into a specific barrier on our site, please tell us — every report helps us get better.
Assistive Technology Support
Oil Pal's website is designed to work with a range of assistive technologies, including:
Screen readers such as NVDA, JAWS, and VoiceOver
Keyboard-only navigation — no mouse required
Browser zoom and text resizing tools
High contrast display modes
If you're using an assistive technology not listed here and encounter an issue, please let us know — we want to understand your experience.
Feedback & Contact
We genuinely want to hear from you. If something isn't working, if content is hard to access, or if you have ideas for how we can do better — please reach out. Your feedback directly shapes how we improve.
Email us at: info@oil-pal.com
We aim to respond within 2 business days. If you need information in an alternative format — larger text, plain text, or something else — just ask and we'll do our very best to accommodate you.
Third-Party Content
Our site may occasionally include content or tools provided by third parties — such as embedded videos or payment processing forms. While we can't fully control the accessibility of those external platforms, we're thoughtful about the partners we choose and aim to work with those who take accessibility seriously.
If you run into an accessibility issue with any third-party content on our site, please let us know. We'll look into it and do what we can to address it or find an alternative.
Ongoing Improvement
Accessibility is not a destination — it's a practice. We're committed to regularly reviewing this statement and auditing our site's accessibility, updating both as our content grows and our platform evolves. We don't always get it perfect, and we appreciate your patience as we keep working at it.
Thank you for being part of the Oil Pal community. Your experience on our site matters to us, and we're grateful for any feedback that helps us make it better for everyone.